Yes. BigBoss is totally free to download without hidden charges.

• Smart Phone with either Android (V7.0.x and above) or iOS (10.3.x and above) with 3G/4G data service.
• Install and register BigBoss account with your mobile number and valid email.
• Make sure the GPS location for BigBoss Always On.
• Invite your families and friends to install BigBoss by clicking “share BigBoss”.
• Add your families and friends into MyFamily & MyFriend list. Try to trigger it few times with your families and familiarize yourself with its functions.

Yes, you are now a BigBoss user.

To ensure the security and privacy of every user, a BigBoss account only allow login to one (1) mobile phone.

You can contact BigBoss administrator at admin@thebigboss.my to freeze your account temporarily until you have retrieve your phone or login to BigBoss with another mobile phone.

A big part of battery consumption is due to location access. You can reduce the battery usage by setting location update frequency in Setting > Alert Setting > Update GPS Location Frequency (1min to 30min)

You can submit your feedback through BigBoss app at Setting > Feedback. We welcome any suggestion to make BigBoss a truly Security & Community Apps that will make our society a safer, peaceful and better living environment for everybody.

Yes, BigBoss will work wherever there are with GPS signal and data or Wi-Fi connection.

*BigBoss may not work in country where Google Map is not available.

The maximum screen size for BigBoss to fully fit in is 7 inches.

Just logout from Bigboss (if you haven’t logout) and press the “Forgot Password” in the Login screen, type in your email ID and you will receive a password reset email. Just follow the instruction in the email to reset your password.

Yes, a wake up GPS notification will prompt on your phone to remind you update your location, this is to ensure your MyFamily members still able to retrieve your last seen location within a reasonable time frame.

Check in is a feature that enables user to manually update their current location. This feature is to ensure that the family and friends aware of the user’s current location. To use this feature, just click on “Check In” button and your location will be updated. Your MyFamily contacts will be notified of your check-ins activity.

You can insert the default emergency line or enter a specific contact number for Police/Ambulance/Fire Brigade/or any one of custom emergency contact based on your preference. Once you have provided the emergency contact numbers, click save to update.

The panic list button is situated at the top right corner of the SOS button. The panic list will show the person who are currently in emergency situation / sent you a panic alert (SOS trigger).

Check whether your Wi-Fi connection is turned on. If there is no Wi-Fi nearby, turn on your mobile data. Also check for the following:

• Check permissions to BigBoss to have access to your GPS location in your phone settings.
• Check whether you have logged out from the BigBoss. If yes, please Log in to enjoy our service.
• Check your MyFamily list. Add at least one contact to your family list.
• Check if the Airplane mode is on. If it is on, turn it off.
• Check whether your ID is logged into other devices.

To ensure that you receive all alert notification and your GPS location is always up-to-date, make sure that you have checked/toggle as follows;

Iphone

Go to Settings – BigBoss.

• Location – Allow Location Access – Always or While Using the App
• Toggle on for Contacts,
• Toggle on for Camera,
• Toggle on for Background App Refresh, and
• Toggle on for Mobile Data.

Android

Xiaomi Phone

Go to Settings – Notifications & Status Bar – App Notifications – BigBoss

• Toggle on for show notifications,
• Toggle on for App icon badge.

Under Notification Categories – BROADCAST_MESSAGE/EMERGENCY_CASE,

• Toggle on for show notifications,
• Toggle on found sounds

Huawei Phone

Go to Settings – Apps & notifications – BigBoss – Notifications

• Toggle on for Allow notifications

Under Miscellaneous/ EMERGENCY_CASE/GPS_OUTDATED/BROADCAST_MESSAGE/USER_CHECKIN,

• Toggle on for Allow notifications
• Toggle on for Ringtone

You can check how many BigBoss users have received (received notification) and acknowledged (opened notification) your SOS alert from the triggered screen. You can continue to send text or audio message to the group of recipients until they reach you.

The possibility to accidentally trigger the SOS panic alert is very small as user must press and hold the SOS button for 3 seconds to trigger the SOS panic alert.

If it does happen you can cancel the request by entering the deactivation pin.

A maximum of 20 BigBoss users can be added into MyFriend list.

Fake Pin appears to be a pin to deactivate (being forced by someone) but in fact it sends out a higher SOS alert notification.

You can click on the user profile to check profile picture, height, & weight, hair color, car model and number from SOS recipient screen. With the help of GPS location, you can locate the user easily.

On the live map screen after you acknowledged the notification, click on the user info (…) and select report and submit with your case description.

Yes, and the “Power of Community” function of the user will be freeze for 3 months upon 3 complaints reported from public. We will aggravate the punishment to 6 months and 1 year if the abuse continues.

You may contact us in Setting > Feedback, within 24 hours our team will reset your pin and you can key in new pin once you open BigBoss again.

You may contact us in Setting > Feedback, within 24 hours our team will reset your pin and you can key in new pin once you open BigBoss again.

There could be occasion that your family and friends cannot help you in time due to physical distance. Users of BigBoss near you can offer their helps in shortest possible time with Power of Community.

Only users in your MyFamily list will receive your request for monitor. They can keep an eye on your route, for example on a cab.

Your destination will be displayed on recipients’ live map screen. You may send text or audio message to your recipient if you wish to elaborate more detail on your travel destination.

The monitoring request will prompt at your phone screen according to the sequence of monitor request send out by user. Anyway, you can switch to monitor different users in Monitor List.

It means user on your MyHonour List requested for monitor and yet to deactivate his/her monitor request.

You can text your families under Monitor screen for help or press “SOS” button to trigger SOS Alert.

Five (5) BigBoss users in your MyFamily list will receive the auto SOS panic alert if your countdown timer ends.

BigBoss will still send SOS alert automatically. To reduce false alarm, BigBoss will notify user with a reminder at the last 5, 3 and 1 minute before the timer ends.

This is the time of last known location of correspond user.

ONLY Members in MyFamily list are given permission to override the users by default. Users can disable the override permission for a specific MyFamily member in Setting > MyFamily

Yes. There won’t be any notification when they are being override by their MyFamily members due to safety concern. However, BigBoss user can check the override record from Setting > Event History

This might happen if the location and data services does not work on user’s mobile phone. The display time and location will be the last update status before the services stop working.

*Also depends on phone type, OS and GPS setting of the user’s phone.